Comprehensive Customer Support for Oil and Protein Processing Equipment

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Common problem

1.What is the working principle of the fully automatic oil press?

A： The fully automatic oil press sends the processed oil embryos into the press chamber, where they are pressed by the screw. The increase in pressure in the press chamber causes friction between the oil embryos, generates heat, and promotes the release of oil. The special design of the screw enables the oil embryos to achieve efficient relative movement during the pressing process, thereby increasing the oil yield. This process simplifies oil extraction, improves production efficiency, and ensures the purity of the oil.

2.How to customize soybean protein concentration (SPC) equipment according to the needs of enterprises and obtain accurate quotations?

A： To customize SPC equipment, customers need to conduct detailed pre-consultation with QIE Group technical team and provide their specific production needs and process requirements. The customization process typically includes draft design reviews, equipment feature selection, and production line configuration. Penguin sets prices based on materials, specifications and production capacity required. Customers can contact the QIE Group sales team to provide the necessary details to get the most accurate custom offer.

3.What are the special environmental and safety considerations for the SPC equipment provided by QIE Group?

A： Environmental protection and safety are one of the important features of QIE Group SPC equipment. The equipment uses food-grade ethanol as the extractant, avoiding the risk of harmful solvent residues. Equipment in accordance with ISO9001

4.What specific production applications can the QIE Group soybean protein enrichment (SPC) equipment be used for?

A： Penguin's SPC equipment is designed for the production of food-grade and feed-grade soy protein and is suitable for the production of additives in foods such as pasta and meat products, or raw materials for health products containing more than 70 per cent protein. At the same time, it is also suitable for the production of high quality protein sources for special feed additives, such as piglets, aquatic animals, calves and pets.

5.What services does QIE Group soybean white chip cryogenic production line include in equipment installation and technical support?

A： QIE Group provides customers with a range of services including equipment installation, commissioning and technical support. This includes full support from the beginning of the project to the completion of the project, such as preliminary design planning, equipment transportation to the site, installation and commissioning, staff training and follow-up maintenance and technical consulting services. QIE Group professional team ensures that the equipment can be installed correctly and efficiently, while ensuring that the customer's operators are proficient in the use of the equipment, ensure smooth production, and receive continuous technical support in subsequent production. These services ensure the stable operation of the customer's production line and maximize the return on investment.

6.What customized services does QIE Group soybean white chip production line provide to meet the production needs of specific customers?

A： The customized services provided by QIE Group involve customized design of soybean processing solutions according to customer specific requirements, including, but not limited to, process flow, equipment configuration and automation level. This means that regardless of the scale of production of customers and their requirements for specific parameters of the final product, QIE Group team of engineers will be able to design facilities that meet their operational and business objectives. The customization process involves specific discussions, assessing customer needs, and providing cost estimates to ensure that the delivered solution is not only technologically advanced but also cost-effective.

7.How can the low temperature solvent extraction process used in the low temperature production line of soybean white tablets (soybean meal) of QIE Group ensure the integrity and nutritional value of soybean protein?

A： The low-temperature solvent extraction process used in the low-temperature production line equipment of soybean white flakes (soybean meal) is a specially designed production method designed to minimize the impact of processing on the structure and functionality of soy proteins. After cleaning, grading and shelling at low temperature, soybean grains are extracted with solvents in high vacuum. Due to the low temperature, the thermal denaturation of soy protein will be greatly reduced, so the nutritional value and functional properties of the protein will be preserved as much as possible. The final soybean white flakes (low-temperature soybean meal) contain more than 50% of protein and less than 0.5% of fat content, and are suitable for being used as raw materials of high-quality feed and food additives.

8.How to improve production efficiency and reduce energy consumption in automatic soybean oil production line?

A： Our fully automatic soybean oil production line uses advanced oil processing technology, and every step from soybean cleaning to refining is optimized to ensure that raw materials are fully processed and converted. The whole system uses automation and intelligent control system, which not only realizes the accurate operation control, reduces the human error, but also reduces the manpower demand. More importantly, the production line is equipped with an energy recovery mechanism and a closed-loop system to effectively reduce energy consumption. The comprehensive application of these technologies makes the production line achieve high efficiency and energy saving while ensuring product quality.

9.How are the maintenance and maintenance cycles of large screw presses arranged, and are after-sales maintenance services provided?

A： In order to ensure stable operation and extend service life of large screw presses, it is recommended to carry out regular inspection and maintenance. Generally speaking, basic cleaning and lubrication of the machine should be carried out every day, the wear of each major component should be checked every month, and the machine should be maintained in detail according to the maintenance cycle in the instructions for use. As a professional supplier of grain and oil machinery and equipment, QIE Group provides after-sales maintenance services, including technical consultation and troubleshooting. For customized large screw presses, we will also provide specific use and maintenance training to ensure that customers can correctly operate and maintain the equipment to maximize its effectiveness and extend its service life.

10.How do the preheating and pressing functions of medium-sized screw oil press optimize oil quality?

A： The preheating function of the medium-sized screw oil press accurately raises the material to the appropriate temperature through the advanced temperature control system, making the oil easier to squeeze and retaining the nutrition and flavor of the oil. The pressing function adopts a unique screw shaft design to achieve continuous and automatic advancement of materials and improve pressing efficiency. This combination of preheating and progressive pressing not only increases the oil yield, but also avoids the adverse impact that overheating may have on the quality of the oil, ensuring stable quality and good taste of the final extracted oil.

Enterprise Terms and Policies: 1. Product Quality Assurance: QI ' E Group is dedicated to supplying top-quality grain and oil machinery products that conform to international standards and certifications. Our production follows the ISO9001:2000 quality management system certification to guarantee that our product and process standards are leading within the industry. Should any product issues arise from manufacturing defects, QI ' E Group will adhere to applicable laws and regulations, providing customers with complimentary repair or replacement services. 2. User Privacy Protection: We are committed to respecting and safeguarding the personal information and privacy of all users. QI ' E Group complies with relevant privacy protection laws and will not disclose users' personal information to third parties without their consent, except when required by legal procedures or under a clear partnership that respects privacy protection provisions. 3. Return and Exchange Policy: QI ' E Group offers reasonable return and exchange services. Should a product sustain non-man-made damage or performance issues within the designated timeframe, customers may request a return or exchange in line with the company's procedure. The return and exchange terms outline the handling process, conditions, and timeline to ensure a fair and effective return and exchange experience. 4. After-Sales Service Commitment: We pledge to provide comprehensive after-sales support, including installation guidance, operational training, and technical assistance, to ensure that customers can maximize the benefits of our products and solutions. Customers can receive prompt responses and professional advice regarding any product or service inquiries through our service hotline or online customer support. 5. Legal Compliance Statement: QI ' E Group abides by all applicable laws and regulations in the country of operation and the countries in which it conducts business, as well as prevailing global trade rules. Our business practices are aligned with ethical standards and legal requirements to ensure the legitimacy and equity of transactions. 6. Terms and Conditions Revision: QI ' E Group reserves the right to modify and update the policies within this clause at any time. Users will be notified of any revised policies through our official website or other relevant means. Continued use of our services indicates acceptance of the revised policies by users. 7. Dispute Resolution: In the event of a dispute, QI ' E Group will initially strive for resolution through negotiation. If a consensus cannot be reached, the dispute will be referred to the competent court where QI ' E Group is located for judicial resolution. We are committed to diligently protecting our customers' interests, ensuring a fair and transparent dispute resolution process. This policy statement serves as QI ' E Group's official position, reinforcing the professionalism and accuracy of our business operations, avoiding any exaggeration or misleading information, while diligently safeguarding customer rights and interests.

Terms and Conditions

Technical Support

QI ' E Group provides comprehensive technical support in the field of machinery, covering product research and development, pre-sale, post-sale, installation, commissioning, training, maintenance, upgrade and consulting services:
1. Product research and development: in cooperation with Henan Machinery Design and Research Institute and Henan University of Technology, continue to carry out technological research and development of oil machinery, protein production and phospholipid extraction, and maintain product and technological innovation.
two。 Pre-sales service: provide targeted consulting services, assist customers to select appropriate grain and oil processing equipment, and answer related technical questions.
3. After-sales service: a sound after-sales service system has been established, including but not limited to troubleshooting, spare parts replacement and technical support.
4. Installation and debugging: provide professional installation guidance and equipment debugging to ensure the best performance when the equipment is put into operation.
5. Training: Provide comprehensive training services to customers 'operations and maintenance personnel to ensure that they can efficiently operate and maintain equipment.
6. Maintenance: provide timely equipment fault diagnosis and maintenance services to ensure the stable operation of the equipment and minimize downtime.
7. Upgrade: provide equipment and software upgrade services on a regular basis to ensure that equipment functions meet the latest industry standards.
8. Consulting services: provide customers with professional consulting services related to industry trends, technology upgrading and market development.

Terms of After-Sales Service from QI ' E Group:
1. Warranty Service:
1. Each product sold by QI ' E Group is accompanied by a one-year quality guarantee, commencing from the date of successful installation and commissioning.
2. Should the equipment experience any failures or damage resulting from inherent quality issues during the warranty period, QI ' E Group will offer users free repair or replacement services.
2. Technical Support:
1. We provide installation and commissioning guidance to ensure the equipment is utilized effectively.
2. Comprehensive operational training and technical consulting services are available to assist customers in understanding equipment performance and maintenance requirements.
3. Technical inquiries can be addressed through telephone, video, or email support to quickly meet user needs and resolve technical issues.
3. Maintenance Service:
1. We guarantee a maintenance service response within 24 hours on working days, with prompt attention given to urgent situations.
2. In cases of non-human damage, users will only be charged for the replacement parts required.
3. Regular equipment inspections and maintenance services are offered to maximize equipment operational stability.
4. Spare Parts Supply:
1. We ensure a fast and efficient supply of spare parts to facilitate continuous and stable equipment operation for our customers.
2. Even for discontinued or upgraded models, limited spare parts support and maintenance services remain available.
5. Response Time:
1. Upon receiving a problem report, the QI ' E Group After-Sales Service Center commits to respond within 4 hours.
2. Actual response times may vary based on conditions and regional differences to deliver services as quickly as possible.
6. Additional Services:
1. Users have the option to enter into a maintenance service contract, allowing for regular equipment inspections and specialized maintenance.
2. We offer consultation and implementation services for equipment upgrades and modifications to enhance production efficiency.
7. User Feedback:
1. A user feedback system is in place to regularly gather user input and suggestions.
2. Feedback and suggestions are addressed promptly to consistently enhance customer satisfaction.

After-sales service

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Maintenance service

1. Quick response and troubleshooting: QI 'E Group offers immediate customer service assistance to swiftly identify issues through phone or online communication, minimizing equipment downtime. 2. On-site repair services: Our skilled maintenance team is prepared to reach the customer's location in the shortest time required to perform repair and maintenance duties. 3. Remote assistance and monitoring: We deliver real-time technical support to mitigate potential issues by overseeing the equipment's operational status remotely. 4. Parts supply: We maintain a robust inventory of spare parts to ensure immediate replacements and to uphold continuous and stable equipment performance. 5. Scheduled maintenance plans: We offer routine maintenance strategies tailored to the equipment's usage, prolonging its lifespan and optimizing performance. 6. Training services: Regular training for equipment operation and maintenance is provided to enhance our customers' teams' self-sufficiency and to lower long-term operational and maintenance expenses. 7. Upgrades: We dynamically offer software and hardware updates based on the latest technologies to keep our equipment at the forefront of innovation. 8. Clear pricing: We uphold an explicit pricing structure for maintenance services, ensuring no hidden fees, thus promoting transparency and fairness in our offerings. 9. Quality assurance: We rigorously comply with the ISO9001:2000 quality management system to guarantee quality assurance for all maintenance projects, assuring service reliability. 10. Creative solutions: We are committed to the continuous development of inventive maintenance technologies and strategies to deliver superior fault resolution and equipment optimization.

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Address: Intersection of Huagong Road and Changchun Road, Zhengzhou High-tech Zone, Zhongyuan West Road, Zhengzhou City, Henan Province

Email: [email protected]

Mobile: +8619059530213

Tel: 6789234

Contact: Ms.Liu

Please Feel Free To Leave Your Needs Here, A Competitive Quotation Will Be Provided According To Your Requirement.

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